Terms and Conditions of Hire

1.     If any details on your Quotation, Receipt letter or Final Invoice are incorrect then please inform Simply Covered as soon as possible.  Quotes are valid for a period of sixty days from date of issue.

2.     A £100 non-refundable deposit is required to secure all bookings. Our booking policy is on a first come first serve basis.

Please note that cancellation by the customer with less than 3 months till the booked date will require full payment. Cancellation outside of this time by customers does not require additional payment, but all deposits from the time of booking are unfortunately non-refundable.

3.     All outstanding balance payments are due one calendar month prior to your event and without this payment, Simply Covered staff cannot set out to dress an event. It is the lead contacts responsibility to ensure that all payments have been sent and received by Simply Covered.

4.     A refundable damage deposit of £100 or 20% will be required with payment of final invoice.  Except for postal only bookings where the damage deposit is £200.  If losses or damages incurred exceed this, then a separate invoice will be issued for the additional cost of replacement.

5.     Simply Covered reserve the right to charge an additional £30 surcharge (deducted from the damage deposit) if we are delayed from fitting covers or dressing the venue due to the venue not being ready as agreed.

6.     Replacement costs of missing/damaged items are: £150 per bay tree, £14 per chair cover, £4 per bow, £10 per table runner/slip cloth, £30 per swag, £30 per tablecloth, £4.00 per napkin, £2.00 per flower, £10 per LED light, £15 or £20 per vase depending on style, £10 per mirror, £5 for nuggets.

7.     Standard laundering of hired items is included in all of our prices, which include stains from food and drinks and light scuff- marks from shoes. However, if upon inspection after your event we find that irreversible damage through mistreatment has been caused to hired items, for example stacking the chairs with the covers on, rips, footprints, evidence of guests drawing on the linen, burns, candle wax, chewing gum, animal excrement and excessive food and drink stains etc then this will result in Simply Covered being reimbursed from the damage deposit.

8.     Final numbers for hired items should be made clear to Simply Covered one calendar month before the event. We will allow for slight adjustments to your original estimate, as we understand that it is difficult to predict exact guest numbers before this time. If on the day, we fit more covers than what was originally paid for, we will deduct the cost of the additional covers from the damage deposit. Alternatively, if we fit less covers on the day we will not refund as the covers have been reserved for your sole use and cannot be hired elsewhere.

9.     The lead contact is responsible for the safe keeping of our hired items before, during and after use. Simply Covered will collect all hired items within 48 hours after the event from the event location or from a location that has been confirmed and agreed by Simply Covered. Any hired items that are lost or damaged whilst the customer has responsibility will require full replacement and we recommend that you have adequate insurance to cover losses.

10.   It is the lead contacts responsibility to ensure that the hired items are fully covered by either their own insurance or the venues insurance with regard to public liability risks; and indemnify Simply Covered in respect to any claims made by any person for the death, personal injury or venue damage caused by or in conjunction with the use of our hired items from Simply Covered.

11.   If at the time of set up we discover that the chairs are not the ones as confirmed by the lead contact or by a delegated member of staff at your venue then this may result in your ordered covers not fitting. In this instance, we are afraid refunds are not possible and any outstanding payments are still due. To avoid this situation, we ask that you keep us updated if your venue replaces their chairs.

12.   With respect to accessories delivered by post, Simply Covered will send a minimum two working days before the event by Royal Mail Special Delivery Next Day Service.  This includes weight up to 10 kg and compensation for loss or damage up to £1000.  Charges are at Royal Mail Cost (see Royal Mail web site for details).  Goods must be returned in the same manner on the first working day after the event.

13.    With respect to ‘sale’ items including favours, we will endeavour to honour prices on the original quote, however due to unpredictable price increases from our own suppliers, the price of the ‘sale’ items in the final invoice may differ slightly. 

14.   At all times during your event the hired items remain the property of Simply Covered.

15.   Simply Covered visit the venue to dress for your event once and collect once. If for any reason we have to return, for example to re-arrange a room or add additional evening covers, or remove and replace decoration, return to collect missing items etc., we reserve the right to make additional charges.

16.   All hired items are subject to a minimum order value of £50.00.

17.   Payment of your deposit and signature on this form, is deemed as you having read, understood and accepted the terms and conditions of hire. Please do not hesitate to contact us if you would like clarification on any of the above items.